About your order:
Can I track my shipment?
All CANUCME packages are shipped with tracking numbers. You will receive a shipping confirmation email when the package is shipped. You can track your package by clicking on the link provided in the email confirmation.
I made a mistake in my order! How can I fix it?
Odds are that by the time we receive the email; your order has already been processed and is in the truck on the way to being delivered to you. We do offer Returns (minus shipping charges) and will be happy to make an exchange.
Where’s my order?
Those damn transport companies… If it's been more than 2 weeks since you placed your domestic order, or 3 weeks since you placed your International order, contact Customer Service. Please consult your tracking data before contacting us.
Why was my order charged a customs fee when it was delivered?
International orders may be subject to customs duties/fees. Unfortunately this is a necessary evil of ordering from overseas. Please do not ask us to ship your package as a gift. We can't do that!
If I choose Next Day or 2 Day Shipping, when will I get my order?
Orders take 1 business day to process before shipping. Therefore, if you opt for Next Day or 2nd Day shipping, it will take 1 day longer than the shipping method: 2 Days total for Next Day Air and 3 Days total for 2nd Day Air.
What is your return policy?
If for any reason you are unsatisfied with your order, you may return & exchange it less shipping charges. Click here to make a return.